Returns & Exchanges

Due to the perishable nature of our gourmet cookie dough, we cannot accept physical returns; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect. Please contact our support team within 48 hours of delivery to initiate a resolution.

Return Process

• 1.
  Document the Issue

  Take clear photos of the packaging and the product if there is any visible damage or if the items received do not match your order.

• 2.
  Contact Support

  Email our customer care team at [email protected] with your order number and the photos attached.

• 3.
  Review Process

  Our quality assurance team will review your request within 24-48 business hours to determine eligibility for a refund or replacement.

• 4.
  Resolution Delivery

  Once approved, a replacement shipment will be prioritized or a refund will be issued to your original payment method immediately.